Shipping policy

Shipping Policy (Delivery & Fulfillment)

🚚 General Information

We strive to ensure your order arrives safely and as quickly as possible. This Shipping Policy explains how our delivery process, timeframes, and costs work.

🌍 Shipping Destinations

We ship to multiple countries worldwide. Availability may vary depending on the product and destination.

👉 If you are unsure whether we ship to your location, please contact us.

⏱️ Processing Time

After your payment is confirmed:

  • Orders are processed within 1–3 business days

  • You will receive a confirmation email and, shortly after, a tracking number

📦 Delivery Time

Estimated delivery times vary depending on the destination:

  • Europe: 7–15 business days

  • Other countries: 10–25 business days

💡 Delivery times may be extended during peak seasons or due to external factors.

🔎 Order Tracking

Once your order has been shipped:

  • You will receive a tracking number via email

  • You can track your package directly through the carrier’s website

💰 Shipping Costs

  • Shipping costs are calculated at checkout

  • We may offer free shipping promotions or free delivery on qualifying orders

⚠️ Possible Delays

While we do our best to meet delivery estimates, delays may occur due to:

  • Customs processing

  • Logistics disruptions or carrier issues

  • Incorrect or incomplete address information

📍 Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping details.

  • If an order is returned due to incorrect information, a new shipping fee may apply

  • Refunds are not guaranteed in such cases

📦 Lost or Missing Orders

If your tracking shows “delivered” but you have not received your order:

  1. Check with neighbors or your building reception

  2. Contact the shipping carrier

  3. Reach out to us for assistance

🛃 Customs, Duties & Taxes

Depending on your country:

  • Import duties or taxes may apply

  • These charges are the responsibility of the customer

📩 Customer Support

If you have any questions or issues regarding your shipment, we’re here to help:

👉info@newworldgifts.net

We typically respond within 24–48 hours.

🏢 Company Information

Company Name: New Wolrd Gits 
Address: 162-A Dalmatinska Ulica , apt Uli-8 , Podgorica , Montenegro , zip: 81000
Email: info@newworldgifts.net 
Phone / WhatsApp: +382 68-658-842

💡 Final Note

Our goal is to provide a transparent and reliable shipping experience. We continuously work to improve our delivery times and service quality.

Thank you for shopping with us 🙏