# Exchange, Return and Refund Policy
## 🛍️ Our Commitment to You
We want you to have an excellent experience in our store. If for any reason you are not satisfied with your purchase, we are here to resolve it quickly, fairly and transparently.
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## 🔄 Right of Return (14 days)
According to European law, you have the right to withdraw from your purchase within **14 calendar days of receiving the product**, without needing to justify the reason.
To exercise this right:
* The product must be **unused**, in perfect condition.
* It must be returned with **original packaging**, if possible.
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## 📦 How to request an exchange or return
The process is simple:
1. Send an email to: worldgifts0605@hotmail.com or worldgifts0605@gmail.com
2. Include:
* Order number
* Reason for the request
* Photos (in case of defect or problem)
3. Our team will respond within **48 hours** with instructions.
4. After approval, you will receive the shipping details.
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## 🚚 Shipping costs
* In case of **defective or damaged product or order error**:
👉 The shipping cost is entirely on us.
* In case of **return due to buyer's remorse**:
👉 The shipping cost may be the responsibility of the buyer. Customer
💡 *In some cases, we offer special conditions or free exchanges — your satisfaction is our priority.*
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## 💰 Refunds
After we receive and analyze the product:
* The refund will be processed within 5 business days after the product is inspected.
* The amount will be returned using the same payment method used
* The time it takes for the refund to appear may vary depending on the bank or payment processor
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## 🔁 Exchanges
If you wish to exchange for another product:
* Inform us at the time of the request
* The exchange will be made after receiving and verifying the returned item
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## ⚠️ Items that cannot be returned
Some products may not be eligible for return, such as:
* Personalized items
* Intimate or personal use products (for hygiene)
* Products on final sale (when indicated)
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## 🛡️ Satisfaction Guarantee
We offer a **30-Day Satisfaction Guarantee**.
If you are not satisfied with your product, we will do our best to resolve the issue—whether with an exchange, store credit, or refund.
👉 Our goal is simple: **you need to be happy with your purchase.**
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## 🏢 Company Information
**Company Name: New World Gifts
**Address: 162-A Dalmatinska Ulica , apt Uli-8 , Podgorica , Montenegro
*Email: info@newworldgifts.net
**Phone / WhatsApp: +382 68-658-842
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## 📩 Contact Us
If you have any questions, our team is ready to help:
👉 **info@newworldgifts.net**
We respond as quickly as possible, usually within 24–48 hours.
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## 💡 Final Note
We are constantly working to improve our services and ensure transparency in all stages of your purchase. Thank you for your trust 🙏
